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Internal Yale Computer Science Frequently Asked Questions
Reporting Problems
-
8am - 5pm
During the day there are two ways to contact WSS for assistance for non-urgent problems.
1. Submit a message to WSS or
2. Leave a voice message on the CS Hotline at 432-1257.For urgent problems (mail problems, suspected CS server outage..etc), please feel free to page us at:
1-860-588-0839.
Your page will be answered promptly by the on-call WSS staff member.
-
After Hours
If your problem occurs after normal working hours, there are two ways to contact WSS for assistance.
1. Submit a message to requests or
2. Leave a voice message on the CS Hotline at 432-1257.If your problem is of an urgent nature (mail problems, suspected CS server outage..etc), please feel free to page us at:
1-860-588-0839.
Your page will be answered promptly by the on-call WSS staff member.
If your problem isn't addressed here, please contact us. We will resolve your problem as soon as possible.
We hope to provide new CS department faculty and staff with a solution
to their basic questions. We have
also included solutions to known problems. If you would like an item added
to this FAQ sheet, please
send us mail.
Accounts
- How do I get an account on the Computer Science machines?
- How do I change my CS account password?
- How do I change my Pantheon account password?
- Can I view my Pantheon account information?
- I can't login using KDE
- Computer Science Account
Policy
Backups
Computer Science Department (AKW)
- Who do I contact to get a network connection in AKW?
- Can I connect my laptop to the network in AKW?
- How about network connections in AKW classrooms?
- Is there a classroom in AKW with projection equipment?
- How do I access CS servers from home?
- Configuring email clients for SSL
- I need help with email on the Pantheon
- Marking and filtering email SPAM
Machine FAQs
Mailing list FAQs
- Who do I contact to get a CS mailing list set up?
- Where do I find more information on mailing lists and newsgroups at Yale?
- How can I add my information to the CS Web pages?
- Can I view my Pantheon account information?
Policy
Printing
- Printing Tools
- Poster Printing in CS
- What is cups?
- How do I print to the department printers if I do not login using my Yale NetID?
Poster Printing in CS
- General User Help
- PowerPoint How To Doc
- How do I submit a job to be printed?
- How do I remove a jam from the poster printer?
- How do I replace toner cartridges
Security
Software
- Is Matlab available in CS?
- Is Mathematica available in CS?
- How do I access news groups on the Pantheon?
- Where do I find more information on mailing lists and newsgroups at Yale?
- RedHat Linux Setup
- SpamAssassin
- Why should I use SSH?
- I need help with SSH
- .. more help with SSH
- How do I use sudo?
- Where can I find a list of available software?
- Yalerpm - WSS RedHat packaging manager
Zoo
- How can I get a Zoo account?
- Where can I find more info on the Zoo?
- Where do I find CS course web pages?
Other useful FAQs
